The Child Helpline 116 111 operates all over Estonia 24/7, in Estonian and Russian, also in English if necessary. The calls are free to all callers, it is possible to call from a mobile phone even if you are out of call credit. All queries that have to do with children, topics connected to children are welcome, also notifications of children in need of assistance. It is open for both children themselves and adults -- parents, relatives, specialists, neighbours, friends, and acquaintances. But also everybody else who needs advice regarding children. You can also ask for advice by e-mail, writing to email@example.com. There is also the possibility to use internet counselling on the webpage of the Child Helpline http://www.lasteabi.ee The queries are answered by experienced counsellors who first establish the reason for the query and then give advice and instructions on how to act in that situation. If quick intervention is necessary in the interests of the child, they cooperate with the police, the Child Protection Department of the Social Insurance Board and the local child protection worker. The person making the query may remain anonymous if they so wish. If the query makes it clear that the wellbeing and safety of the child are in danger, the Child Helpline is obligated to forward the information to the relevant specialists. All queries are recorded. The Child Helpline can also be found on Facebook and as an app on a smart device, using the search term "Lasteabi" on both.
Last updated: 29.03.2020 16:51
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