National Insurance Board services, pension

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Social Insurance Board offices will be opened gradually.

  • On May 21, offices of Tallinn, Haapsalu and Kärdla were opened.

  • On May 25, Rakvere, Kohtla-Jäve, Jõhvi, Narva, and Kuressaare offices will be open.

  • On 26, Paide, Türi, Viljandi, Pärnu, and Rapla offices will be opened,

  • On May 28 Jõgeva, Tartu, Põlva, Võru, and Valga offices will be opened.

Please call the information hotline tel: 6121360 Monday to Friday, from 9:00 to 18:00, and by e-mail

In the interest of the health of the clients and the officials, 2+2 rule applies to all the service premises. According to this rule, the number of clients in the premises cannot exceed the number of service providers, and when waiting, at least two metres of distance must be kept from other people. Safety dividers have been placed on the desks, both the customers and the employees are also asked to disinfect their hands.

There is no need to rush to the offices, e-services are available from the website or the Social Insurance Board website self-service page. If you have any questions, you can also call the information hotline tel 612 1360. Applications can be submitted at website, self-service website of the Board, sent with a digital signature to, or by regular post to Paldiski mnt 80, 15092 Tallinn.

Client account managers, child protection and victim support offices will start receiving the clients. In agreement with the customer, meetings can be organised also outdoors.

Last updated: 25.05.2020 14:55

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To receive a pension, complete the application you can find on the website of the Social Insurance Board.

There are three options for submitting the application:

  1. Sign the application digitally and submit it by e-mail to
  2. The application can also be completed and signed on paper and sent by post to Paldiski mnt 80, Tallinn, 15092.
  3. Social Insurance Board customer service office - these offices are opened gradually. On May 21, offices of Tallinn, Haapsalu and Kärdla are opened, on May 25, offices of Rakvere, Kohtla -Järve, Jõhvi, Narva and Kuressaare are opened, on May 26, offices of Paide, Türi, Viljandi, Pärnu and Rapla are opened, and on May 28, offices of Jõgeva, Tartu, Põlva, Võru, and Valga are opened.

Application can be submitted:

  • six months before retirement if you want to start to receive your old age pension from the first day you have the right to do so.
  • no later than three months after retirement.

For more information see:

Last updated: 25.05.2020 10:10

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More information about the coronavirus and restrictions related to it is available calling 1247 (from abroad +372 600 1247).